Terms and Conditions for Glowing Essence
Effective Date: 13/03/2025
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Glowing Essence ("we", "our", or "us"). By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree to these Terms, please refrain from using our website.
1. Introduction
1.1 Glowing Essence is a UK-based business offering high-quality, handcrafted candles designed to enhance your well-being. These Terms govern all interactions with our website (the "Site") and the products and services provided by us.
1.2 We reserve the right to amend or update these Terms at any time. Any changes will be posted on this page with an updated "Effective Date". Please review this page regularly to stay informed of any updates.
2. Products and Services
2.1 We offer a variety of premium aromatherapy candles, home fragrances, and wellness products.
2.2 All products available for purchase on the Site are subject to availability. We reserve the right to limit the quantity of items available for purchase or refuse an order at our sole discretion, including orders that appear fraudulent.
2.3 We make every effort to ensure accurate product descriptions, including images, however, there may be variations in colour, design, or appearance due to lighting conditions, screen settings, and other factors.
3. Orders and Payment
3.1 Placing an Order: By placing an order on our website, you are making an offer to purchase the products, which is subject to our acceptance. We reserve the right to reject or cancel orders at any time, at our sole discretion.
3.2 Order Confirmation: After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. The acceptance of your order will take place once the product is dispatched.
3.3 Pricing: Prices for products are listed in GBP and include VAT at the applicable rate. We reserve the right to modify prices at any time. Shipping costs will be calculated during checkout based on your delivery address.
3.4 Payment Methods: Payments can be made using secure third-party payment providers such as PayPal or credit/debit cards. You are responsible for ensuring that all payment details provided are accurate and complete.
4. Shipping and Delivery
4.1 Shipping: We aim to process and ship orders promptly. Shipping costs and delivery times are calculated at checkout based on your location.
4.2 Delivery Times: While we strive to deliver within the stated times, delivery times are estimates only and are not guaranteed. Glowing Essence is not responsible for delays caused by the shipping carrier.
4.3 International Shipping: We currently offer shipping within the UK and to select international locations. Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the customer.
4.4 Risk of Loss: Once your order has been dispatched, the risk of loss or damage is transferred to you. If there are issues with delivery (e.g., lost or damaged products), please contact the carrier directly.
5. Returns and Refunds
5.1 Return Policy: If you are not completely satisfied with your purchase, we offer a 14-day return policy, in accordance with UK distance selling regulations. You can return unused, undamaged items within 14 days of receiving your order for a full refund, excluding any shipping costs.
5.2 Return Process: To return an item, please contact us at [insert email] for instructions. You are responsible for return shipping costs unless the product is faulty or damaged upon receipt.
5.3 Non-Returnable Items: Customised or personalised products are non-returnable unless faulty.
5.4 Refund Process: Once we have received and inspected your return, we will issue a refund to your original payment method. Please allow up to 14 days for processing.
6. Account Registration
6.1 Creating an Account: In order to place an order, you may be required to create an account. By registering, you agree to provide accurate and up-to-date information.
6.2 Account Security: You are responsible for maintaining the security and confidentiality of your account login details. Please notify us immediately if you suspect any unauthorised access to your account.
7. Intellectual Property
7.1 Ownership: All content on the Glowing Essence website, including logos, images, text, and product designs, is owned by Glowing Essence or our licensors and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License: You may access and use the content for personal, non-commercial purposes only. Any reproduction, distribution, or alteration of content without our prior written consent is strictly prohibited.
8. Privacy and Data Protection
8.1 Your use of our website and services is governed by our [Privacy Policy](link to your privacy policy), which explains how we collect, use, and protect your personal data.
9. Limitation of Liability
9.1 No Warranty: Glowing Essence makes no warranties or representations about the accuracy, quality, or completeness of the content, products, or services provided through the Site.
9.2 Limitation of Liability: To the maximum extent permitted by law, Glowing Essence shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products.
10. Governing Law and Jurisdiction
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes or claims arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Miscellaneous
11.1 Force Majeure: We are not liable for failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of nature, natural disasters, or government restrictions.
11.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
Effective Date: 13/03/2025
At Glowing Essence, we take great pride in providing high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review the following policy carefully.
1.1 Eligibility for Returns
You have the right to return your items within 14 days of receiving your order, in accordance with UK distance selling regulations. To be eligible for a return, the product must be in its original, unused condition, and in its original packaging.
1.2 Non-Returnable Items
The following items are non-returnable, unless they are faulty or damaged upon arrival:
1.3 Return Process
To initiate a return, please contact our customer service team at info@glowingessence.co.uk with your order number and the item(s) you wish to return. We will provide you with the necessary instructions on how to return the product(s).
2.1 Refund Eligibility
Once we receive and inspect your returned product(s), we will process your refund. Please note, the product must be unused and in a resalable condition for a refund to be issued.
2.2 Refund Processing Time
Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 working days for us to process the return and issue your refund. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
2.3 Original Shipping Fees
Refunds will exclude the original shipping charges unless the item is faulty or damaged upon receipt.
3.1 Reporting a Faulty Item
If the item you received is damaged, defective, or not as described, please contact us within 7 days of receipt. We will arrange for a return and issue a full refund, including any applicable shipping fees.
3.2 Faulty Items Return Process
To return a faulty item, please contact us at info@glowingessence.co.uk with your order number and a description of the issue. We may request photographs of the damage or defect before proceeding with a return or exchange.
4.1 Exchanges Policy
At this time, we do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.
5.1 Return Shipping Costs
Unless the item is faulty or damaged, you are responsible for the cost of return shipping. We recommend using a tracked or insured service to ensure that the returned item arrives safely.
5.2 Incorrect or Lost Items
If you receive the wrong item or an item is lost during transit, please contact us immediately, and we will arrange for a resolution.
If you have any questions regarding our refund and returns policy or would like to initiate a return, please contact us using the following details:
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