Privacy Policy

At Glowing Essence, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information you share with us, as well as your rights regarding that information. By using our website, placing an order, or interacting with us in any way, you agree to the terms outlined in this policy.

Effective Date: 13/03/2025

Glowing Essence is a leading provider of premium, handcrafted candles made with high-quality, natural ingredients. Our candles are designed to enhance your well-being through aromatherapy, creating calming, soothing environments in your home or office. We are committed to providing not only exceptional products but also protecting your personal information.

Registered Business Name: Glowing Essence
Contact Information:

• Email: info@glowingessence.co.uk
• Phone: 07401963865

We collect personal information that is necessary to provide you with the best possible service. This information may include:

• Personal Details: Your name, address, email address, and phone number.
• Payment Information: Payment details such as credit/debit card information, processed securely via third-party payment processors like PayPal.
• Website Activity: Information related to your browsing behavior on our website, including IP address, device information, and pages you have accessed.

We collect personal information in the following ways:

1. When you make a purchase: We collect details required to complete your order, including billing information, shipping address, and payment details.
2. When you sign up for our newsletter: If you choose to receive promotional emails, we will collect your email address.
3. Cookies: Our website uses cookies to enhance your browsing experience. Cookies allow us to track your visits and provide personalized content. For more information about cookies, see our "Cookies Policy" below.
4. Contacting Us: If you contact us directly via email or other communication methods, we collect your personal details to respond to your inquiry.

We use your information for the following purposes:

• Order Processing: To process and deliver your orders and communicate order updates.
• Customer Support: To provide assistance with your purchases, address inquiries, or resolve issues.
• Marketing and Promotions: To send you marketing emails, including product updates, promotions, and new arrivals, only if you have opted in to receive them.
• Improving Services: To enhance our website functionality and user experience based on the behavior and preferences of visitors.

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following limited circumstances:

• Third-Party Service Providers: We may share necessary details with trusted third-party service providers, such as payment processors, delivery services, and email marketing platforms, to fulfill your orders and improve our services. These companies are obligated to keep your information secure and confidential.
• Legal Obligations: We may share your data when required by law, such as in response to a legal process or governmental request.

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: If your personal details are inaccurate or incomplete, you have the right to correct them.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., for legal obligations).
• Opt-Out: You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link in any email communication or contacting us directly.

We use cookies to improve your experience on our website. A cookie is a small text file stored on your device that helps us track website activity. Cookies allow us to recognize you and provide you with personalized content, such as saving items in your shopping cart.

You can adjust your browser settings to control or delete cookies, but please note that blocking cookies may affect the functionality of our website.

For more information on cookies, visit www.aboutcookies.org.

We take the security of your personal information seriously. Our website uses Secure Socket Layer (SSL) encryption to ensure that sensitive data, such as payment information, is transmitted securely. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. Please be aware that these websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated "Effective Date."

If you have any questions or concerns about our Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

• Email: info@glowingessence.co.uk
• Phone: 07401963865

This Privacy Policy is designed specifically for Glowing Essence Candles to ensure compliance and transparency with clients while handling their data. Let me know if you need any further adjustments!